Page Comparison

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1. Navigate to the SDC Grid. Admin > Service Desk > Classification (SDC)

2. This opens the SDC Grid. To add a new SDC, click the Image Modified button located immediately above the Grid.

3. In the SDC data entry form, Users are prompted to define the SD Type for which this Classification applies. Once they have selected an SD Type, they will be prompted to apply Service Desk defaults. Some SD types allow selecting an SDC Type: Any, Service, or Equipment. Selecting any, other than Any and Estimate, allows a drop-down menu for SDC Type to appear on the form on the right. Users can select the type as needed.
   

   

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To do so, Users can follow the same protocol established in the Editing a SDC section of the Service Desk portion of this manual.

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1. From the 'Time Specifications' tab click the Image Modified button. 

2. This opens the 'Add New Time Specifications' form.
   

   

3. Click the SLA picker. Select the desired SLA from the Tree / Grid.

4. Enter the desired hours into the 'Hours' field.

5. Enter the percent in the 'Percent' field.

6. Enter any other desired fields and click the Image Modified button.

The 'Time Specification' is added to the Grid.

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1. From the Workflow tab, click the Image Modified button.

2. This opens the 'Add New SDC Workflow' form.
   

   

3. Enter a Wf Number.  PCR recommends using increments of 10 or 100.
   

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4. Use the 'Workgroup' picker to select the desired Workgroup.

5. Click the Image Modified button.

This saves the Workflow to the 'SDC: Workflow' Grid. Now whenever the SDC of 'Avaya Phone' is selected in Service Desk: Order, this Workflow automatically adds to the Service Order Workflow tab.

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1. From the Workflow tab, click the Image Modified button.

2. This opens the 'Add New Existing Workflow' form.
   

   

3. Select any desired Workflows to add

4. Click the Image Modified button.

Default Charges

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These are the Default Charges that are to be applied when the SDC is applied. These Charges draw from the Charges Catalog.

1. Click the Image Modified button.

2. The 'Add New Default Charges' tab opens.
   

   

3. Select a Charge from the 'Charge Catalog' picker.

4. Enter the 'Charge Override Amount' if desired.

5. Enter the 'Quantity' if desired.

6. Click the Image Modified button.

The form closes and the Default Charge is applied to the current SDC item. Repeat as necessary to add additional Default Charges.

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To add Equipment, follow these steps:

1. Click theImage Modified button.

2. This opens the 'Add New Equipment' form.
   

   

3. Select the Equipment(s) that is desired to associate with the given SDC.

4. Click theImage Modified button.

The Equipment loads by default when the SDC is applied.

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