Page Comparison

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A Widget or an AdHoc Grid should be used if you need to see a current list of "Open" Service Desk Items. If you need assistance adding a Widget or creating an AdHoc Grid, please submit a Professional Services request.

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Default Charges

The 'Default Charges' tab appears on the SLAs Catalogs. From this tab, the User can control any relevant 'Default Charges' for the SLA Catalog item. Adding a Default Charge Allows Administrators to Charge for specific SLA types. For example, if the Administrator wants to automatically add an upcharge when a Customer requests Service quicker then it is the normal business practice. So if the Customer would normally get a service installed in 30 days, and the Customer requests the Service instead installed within 5, and the Admin wants to charge $30 to move that Service up in terms of Workflow priority, then that $30 Charge should be added to this tab.

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The form will close and the Default Charge will now be applied to the current Catalog item. Repeat as necessary to add additional Default Charges.

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Service Catalog Permissions

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1. Select the line in the grid that says:
2. Click the  button. 
3. The Permit None restriction will have been removed and it will be possible to associate Service Permissions to the SLA again.

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Location Permissions

The 'Location Permissions' tab appears on the SLAs Catalog. The functionality of this tab allows an Admin to limit what Locations can be assigned to a given SLA.

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1. Select the line in the grid that says:
2. Click the  button. 
3. The Permit None restriction will have been removed and it will be possible to associate Location(s) with the given SLA again.

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Dept. Hierarchy Permissions

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1. Select the line in the grid that says: Image Modified
2. Click the  button. 
3. The Permit None restriction will have been removed and it will be possible to associate Dept. Hierarchy Permissions with the given SLA again.

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Attachments

The Attachments tab allows Users to attach file(s) (including .pdf, .jpg, .doc, and more) of interest or relevance to the SLA by uploading the file(s) into PCR-360.

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The  button will remove the file from PCR-360.

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