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- Start with an Incident Request. Locate a Request in the Grid that starts with "IR" and double-click or select and click the 'Edit Selected' button.
- Click the 'Options' menu, and then click 'Permissions Builders' in the menu.
- Small 'Lock' buttons appears next to all lockable form elements. Click the one next to 'Requestor'
- This opens the 'Add New Form Element Permissions' form.
- In the 'Permission Set' field locate and select the "Service Desk: Requests (lock requestor)" Permission that was set up in Step 2 of Example Four .
- Make sure the 'Permission' field is set to "Read". This keeps Users with the Role from editing the field.
- Click the 'Save New' button.
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