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When a User clicks the 'Incident' button or the 'Report Incident' button
, the 'Add New Incident' wizard will open.
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Users can also quickly access the 'Add New Incident' wizard by clicking the 'Report Incident' menu option from the 'Options' menu. This option is available on forms for items that are reportable.
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This will move the User to the 'Knowledgebase' section which has a grid of all the existing Knowledgebase Articles that are associated with the Incident that was selected in the first step. In this section, the User can view an article by double-clicking it from the grid. The Article will open in a new form. If there is a solution to the Incident here, the User can read up on it before submitting an Incident. If after reading the Knowledgebase Article it is still desired to create the Incident, the User only needs to click the 'Create Incident' button.
A dialog will open . If the User clicks the 'Yes' button,
the Incident will be created.
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