Versions Compared

Old Version 1

changes.mady.by.user Frank Zerillo

Saved on

compared with

New Version 2

changes.mady.by.user Brian Dixon

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Action UDFs, Service UDFs, Service Order UDFs, and Incident UDFs are the four types of UDFs that appear in CustomerCenter, but Incident UDFs will not show up in the Cart. At this time, Equipment UDFs will only show up on “Incident Request”, not Service Requests or Service Actions. Service UDF's show up in a section above "Additional Information" with a heading of "Information for <service ID>" i.e. "Information for Fantastic Company”.

UDFs in Cart exampleImage Modified

For more information on UDFs in the CustomerCenter please see the CustomerCenter section on the User-Defined Fields page.