Release <version> 2.1.4.8 is now available. This patch contains a number of stabilization fixes and refinements. We will begin scheduling <version> updates 2.1.4.8 updates on customer Test systems starting <date>February 15th, 2019. Please send any scheduling requests to help@pcr.com.
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Release 2.1.4.8-HF1 (03-20-2019)
Component | Description | Type | Incident(s) | Documentation |
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Billing | Fixed an issue with the View Bill not displaying Calls or Usage in the Service Summary. | |||
Service Desk | Fixed an issue where UDFs were not populated on Actions created from the 360 Service Desk Wizards. | IN201834648 |
Initial Release
Component | Description | Type | Incident(s) | Documentation |
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Billing | Fixed an issue where the View Bill Service Summary was blank for Other Equipment Charges and Other Service Desk Charges. | IN201834648 | ||
Service Desk | Fixed Multiple issues with the Service Desk Wizard:
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no locations now have the location field read-only
| IN201834801 IN201834580 IN201834648 | ||
| Fixed an issue where UDFs were not populated on Actions created from the 360 Service Desk Wizards. | IN201834648 | ||
| Added a "Move-To" Location field to the Service Desk Wizard for Change Actions. |
Known Issues
JIRA
PCR360-2546 - Service ID Action displays the new Service ID twice and does not display the old Service ID.
PCR360-4130 - Location saved on Wizard Service ID change's origin location gets overridden on SD action.
PCR360-3840 - Service Desk Wizard Move Location Not Setting Equipment Location
PCR360-4132 - Service Desk Wizard Swap Service not excluding invalid statuses
PCR360-3042 - Service Order Wizard Add-Locations for Non-Phone Services
PCR360-4125 - Service Desk Wizard Swap Actions not using correct location and swap location
PCR360-4110 - Service Desk Change Wizard SDC selection does not include wildcard SDC Types
PCR360-4158 - Service Desk Wizard not populating SDC column for Service Desk Actions
PCR360-4176 - You are able to select a different service in the Service Location Field from the tree when you are doing and Upgrade/Downgrade Action using the Service Desk Change Wizard
PCR360-4184 - Service Desk Change Wizard allows you to select the same Service Catalog as the Service you are upgrading when you use the Upgrade/Downgrade Action
PCR360-4163 - Add Location wizard overwrites existing Location rather than append
PCR360-6989 - Location Required on Service ID Action for 360 Wizard bad error / logic