...
The Auto Schedule process assigns a Worker to a Workflow based on several factors. To start auto-scheduling the Workflows click on the "Auto Schedule" button on the Workflow tab of Service Desk Order / Actions.
...
The process will then check the list of Workers and for an available for the time slot. Availability is determined by looking at the Worker's existing Workflow, Schedule, and Time Entries . The Worker can only be scheduled if there are no conflicting Workflows or Time Entry items and if the time to be scheduled is within the Worker's schedule.
...
The Workflow's scheduled date and scheduled end date are set based on the End Date of the Order/Action and the Cushion set by the SLA . Depending on the TECH_SCHEDULING_MODE constant will determine whether we are scheduling backwards or forwards in time.
...