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The 'Fiscal Start' field take a two digit month/day (MM/DD) to set the start time for an organizations organization's Fiscal Year. This field sets a "Fiscal Wall" that will prevent Charges from being created for any date older then the set Fiscal Year when using Back Billing.
The 'Fiscal Start Next Year' will set the year to the following year if it is set to True. If the checkbox is not set then the current year is used instead.
Aging And Archiving
Several values control how old data is managed within the database.
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- Services: A non-negative (including zero) number of days to leave Inactive Services deactivated before putting them through Service Aging. Zero is respected here, allowing Services to be made available the next time the Aging Event runs. Aging will use the Service's Catalog Aging setting if it has one, otherwise this value will be used.
Archiving: Some data is ""archived"" by moving old records to cloned tables so current data can continue to perform well. This reduces the load on the database to work with millions of records at a time, most of which are no longer useful on a day-to-day basis.
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Users can also add email accounts to the tenant. These accounts serve as the "From" and "To" addresses for the automated email capabilities built into the application. Click on the 'Email Accounts' tab and click the 'Add' button (see image above).
In the form (see image above), Admin users are prompted to define a number of required fields for the new email account. This email account specification defines how this tenant will send and receive emails. PCR-360 sends email notifications and alerts, and can also "read" incoming emails to a specified email account. For example, if the subject of an incoming email references a specific Service Desk number, the application will add the email to the SD item's Email Thread; if no SD number is specified, the application will create a new Service Desk Inquiry.
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