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ServiceDesk Item Assigned
Purpose
This ServiceDesk Item Assigned Notification will send out an email whenever a Service Rep is assigned to the given Service Desk item.
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The ##CSR_EMAIL## placeholder will insert the email of the Worker / Contact that is set as the Service Rep on the Service Desk item and is always included.
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The ##SD_LINK## placeholder inserts a URL link to the SD Item and is always included in the email.
The ##TYPE## placeholder will insert the type of the Service Desk item that the Service Rep was assigned to and is always included in the email.
The ##DESCRIPTION## placeholder will insert the Description from the Service Desk item and is only included if there is a value in that field.
The ##SOURCE## placeholder will insert the Source of the Service Desk item and is always included in the email.
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