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Navigate to Main > Communication > Avaya > Authorization Code and perform these steps to create a new Authorization Code from the Authorization Code Grid. This will create a new Authorization Code within PCR-360 and the switch, and relate it to a COR defined in the switch.

  1. Click the Add button located on the Authorization Code Grid button.
  2. Enter the desired details for the Authorization Code and COR.
  3. If it is desired to have this change occur at a later date or time, set the 'Schedule Action'Scheduled Action field located on the Authorization Code FormImage Modified field to the desired date and time.
    • If not manually set, when the Form is saved, the current date and time will be populated.
  4. Save the Form.
  5. The Authorization Code and COR appear in the grid.

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  1. Choose an item from the grid and double click or select and click the Edit Selected button located on the Authorization Code Grid button.
  2. Change the details for the Authorization Code and COR.
  3. If it is desired to have this change occur at a later date or time, set the 'Schedule Action' field Scheduled Action field located on the Authorization Code FormImage Removed to the Scheduled Action field located on the Authorization Code FormImage Added field to the desired date and time.
    • If not manually set, when the form is saved, the current date and time will be populated.
  4. Save the Form.
  5. The COR is now updated in the grid.

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  1. Select an item in the Grid and click click the Delete button located on the Authorization Code Grid button.
  2. The item has been removed from the grid.

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CORs act as blocks on a phone's capabilities to make calls.  Types of things that could be manipulated by a COR include 'Calling Restrictions', 'Automatic Callback' and 'Disallowed List Assignment'. CORs allow allows for a more personalized level of control of individual phone stations permissions.

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Excerpt

Avaya Integrations with Service Order Actions

A Service with the Service Host of Avaya and a Pending Service Order for that Service are is Required to perform the following Actions.

Service Desk Communication Tab with Example Avaya Actions

When selecting the Add Item, Change Item or Remove Item buttons the User will be presented with the list of available. PCR-360 supports integration with Avaya Authorization Codes and Stations.

Avaya Authorization Codes and Stations Menu

Add Action
Authorization Codes

Add New Authorization Code Form - Add

In order to add a new Authorization Code to a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.
  2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the Add Item button, and selecting Authorization Code.
    • Fill in the Code and COR so that the system knows it is desired to add a new Authorization Code.
  3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.
Stations

Add New Station form example

In order to add a new Authorization Code to a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.
  2. On the Communication Tab of the Service Order Action, add a Station by clicking the Add Item button, and selecting Station.
    • Fill in the details for the new Station so that the system knows what is desired to be created.
  3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.
Change Action
Authorization Codes

Manage Authorization Code form example

In order to update an existing Authorization Code on a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.
  2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the Change Item button, and selecting Authorization Code.
  3. Select the Authorization Code to be updated in the Select an Existing form.
    Select an Existing Item form example 
  4. Fill in the Code and COR so that the system knows it is desired to update an existing Authorization Code.
  5. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.
Stations

Manage Station Form

In order to update an existing Station on a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.
  2. On the Communication Tab of the Service Order Action, add a Station by clicking the Change Item button, and selecting Station.
  3. Select the Station to be updated in the Select an Existing form.
    Select an Existing Item form example 
  4. Fill in the Code and COR so that the system knows it is desired to update an existing Station.
  5. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.
Remove Action
Authorization Codes

In order to remove an existing Authorization Code from a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.
  2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the Remove Item button, and selecting Authorization Code.
  3. Select the Authorization Code to be removed in the Select an Existing form.
    Select an Existing Item form example 
  4. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.
Station

In order to remove an existing Station  from a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.
  2. On the Communication Tab of the Service Order Action, add a Station by clicking the Remove Item button, and selecting Station.
  3. Select the Station to be removed in the Select an Existing form.
    Select an Existing Item form example
  4. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

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