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Dept. Hierarchy
Datatype is Hierarchical String.
Permitted values must be the full Dept. Hierarchy Path and Code values not the Department Hierarchy Name field.
Default GLA
Datatype is Hierarchical String.
Default SLA
Datatype is Hierarchical String.
Default Incident SLA
Datatype is Hierarchical String.
If the Contact Type is User, the following fields are available.
Approval GLA
Datatype is Hierarchical String.
GLA values append to the list of existing GLA ApprovalsFor the first occurrence of a Contact in the import file, if a GLA Approval value is provided, this will replace the entire list of existing GLA Approvals for this Contact. Successive lines in the import file will append GLA Approvals. There is no way to just append individual values. The entire list will get replaced by the import.
Each GLA value must be on a separate line of Import File.
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Email Addresses never get updated or removed. If a new Email Address is provided for an existing Contact, it will get appended to the list of Email Addresses, and the new value will be marked as 'Primary'.
Permitted GLA
Datatype is Hierarchical String.Defaults to NONE.
Permitted Values are NONE, ALL, or any valid GLA. NONE removes all entries in the list and add the Permit None record.
ALL removes all entries in the list and allow any GLA to be used.Values append
to the existing list of GLA PermissionsFor the first occurrence of a Contact in the import file, if a GLA Permission value is provided, this will replace the entire list of existing GLA Permissions for this Contact. Successive lines in the import file will append GLA Permissions. There is no way to just append individual values. The entire list will get replaced by the import.
Adding any valid GLA to the list removes the Permit None record.
To add multiple Permitted GLAs, each must be on a separate line of the Import File.
Phone
Datatype is String.
By default, this option allows numbers in these formats: "(123) 456-7890" or "456-7890" or "4567890".
Multiple Primary Phone Numbers cause an error.
The format of the Phone field is validated against the formatting.filters.phone.match configuration option. If the value does not match one of the default formats, it will cause a warning and the phone number will not be added.
Status
Datatype is String.
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- If you set APPEND, the import will append values.
- If you set CLEAR, the import will clear all existing values before adding any. You can send the CLEAR value to just clear the list without providing a new value.
- If you don't provide this flag, then the default behavior is to clear the list before adding the first value in the input file, then append any additional values that are in the same input file.
APPEND_APPROVAL_GLA:
Datatype is String.
Allowed Values are "APPEND" and "CLEAR".
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- If you set APPEND, the import will append values.
- If you set CLEAR, the import will clear all existing values before adding any. You can send the CLEAR value to just clear the list without providing a new value.
- If you don't provide this flag, then the default behavior is to clear the list before adding the first value in the input file, then append any additional values that are in the same input file.
UPDATE_CONTACT_EMAIL:
Default Value is True.
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