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Conditionally Required IF the Import is trying to INSERT a new record.
Datatype is Hierarchical String.
NOT Required if the Import File is trying to UPDATE an existing record.
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Dept. Hierarchy Owner
Datatype is Hierarchical String.
This Import expects the Dept. Hierarchy code, not the Description.
Location
Datatype is Hierarchical String.
Conditionally Required if Status is Active AND if the Service Catalog flag Location Required is set.
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The USE_RATING_GROUP Configuration flag is set to True.
SLA Catalog
Datatype is Hierarchical String.
Reference
Datatype is String.
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Charges are handled with a separate Import file. See the Service Charges Import for details.
Contacts Tab
Contact First Name
Datatype is String
Default is blank
Contact Last Name
Datatype is String
Default is blank
Contact Customer Number
Datatype is String
Default is blank
GLA Tab
GLAs added to a Service with the Service Import ONLY adds an association between the existing GLAs and the selected Service in the Import File. The Service Import cannot INSERT or UPDATE GLA records.
GLA
Datatype is Hierarchical String.
GLA Expense Type
Conditionally Required if GLA is provided.
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Equipment Location
Datatype is Hierarchical String.
The Equipment Location value is used only with a non-blank Equipment ID. If a non-blank Equipment ID is not provided, then the Location value is ignored. You cannot lookup an Equipment with just a Location.
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