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PCR-360 supports importing of Call Detail Records (CDR). The Import utility allows the administrator to map out the format for the CDR files that are imported into PCR-360 and make changes as required Required to the CDR import without any assistance from PCR. Typically monthly CDR imports include any sort of phone switch or communication manager (Avaya, Cisco, SL-1, SL-100, 5ESS, NEC, Nortel, etc) or data from carriers like Verizon, ATT, and Sprint, etc.
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Due to the large quantity of data typically associated with Call Details, there is an automatic Data Archiving function that runs on the Call Details records. When there is an Archives available, it shows up to the User in a drop-down selection on the grid:
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On occasion, it might be necessary to manually enter Call Details into PCR-360. This usually happens with a small number of records, where an automatic process would be unnecessary. This is handled with the button.
- Click the
button. - The 'Add New Call Details' form opens.
- Enter the required Required information
- Click the
button.
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Rate Calls
PCR-360 automatically Rates Calls based on a setting in the Configuration Guide according to the Users needs. This can be set to Rate Calls based on business needs on a daily or hourly basis though for a large volume of calls a more frequent schedule can be set. A User can manually begin the process if needed by clicking the button. This process runs in the background and no further input is needed.
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This functionality is available on the "Call Details" grid as well as the "Call Detail Errors" grid.
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For more details on the status of a Call Details record, please see the Call Rates wiki.
Call Detail Errors
The Call Detail Errors grid is available for displaying any exceptions that occurred during a Call Details import. These Exceptions include:
- Billing Errors
- Rating Errors
- Duplicate Records
- Other Errors
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The 
button run the Rerate processed Call Errors Event. This is an intensive process and it is not recommended to run this event during working hours.
Automatic Importing of Records
The majority of records are Imported into PCR-360 from the switches after the initial setup has been completed. The raw data from the Import can be viewed by clicking the button. The raw information in this file can be viewed in aggregate or on a line-by-line basis.
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A User can view the raw data of the Import File by clicking the 
button. If the record was manually entered the User gets a message that reflects that it's a manually entered record. Otherwise, the User is able to view the record's raw data.
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