Day One

Welcome and Introductions

Widget Connector
url https://www.youtube.com/watch?v=Bfg9KxdSItA

Recent and Planned Changes

Widget Connector
url https://www.youtube.com/watch?v=ldRs8Rwq1lc

COVID

Widget Connector
url http://youtube.com/watch?v=g45P8IAGOIM

Financial Systems

Widget Connector
url https://www.youtube.com/watch?v=cbsUdtHwim0

Help Desk Review

Widget Connector
url https://www.youtube.com/watch?v=bkfyrIPmgsg

Looking Forward

Widget Connector
url https://www.youtube.com/watch?v=IU4PiZIKrpE

CustomerCenter Redesign Demonstration

Widget Connector
url https://www.youtube.com/watch?v=W8oj-ol6muA

Day Two

Custom Logic

Widget Connector
url https://www.youtube.com/watch?v=ebOFlntlZao

OS and Database Support

Widget Connector
url http://youtube.com/watch?v=1i5HH4OgVOE

Future Enhancements

Widget Connector
url https://www.youtube.com/watch?v=Hc-WgpJosI4

Service Desk

Widget Connector
url https://www.youtube.com/watch?v=T3_8Dbl1a60

Cable Infrastructure

Widget Connector
url http://youtube.com/watch?v=L9uBnTTJmzM

Inventory

Widget Connector
url https://www.youtube.com/watch?v=XuSSmxutMno

Tips and tricks

Widget Connector
url http://youtube.com/watch?v=cd7SOtJz5xo

Day Three

Reporting and AdHocs

Widget Connector
url https://www.youtube.com/watch?v=ot9IsfzCAjY

API Integrations

Widget Connector
url https://www.youtube.com/watch?v=MVpZYTqlyPo

Billing

Widget Connector
url https://www.youtube.com/watch?v=DjEm2ucqUJU

Service Desk Archiving

Widget Connector
url https://www.youtube.com/watch?v=CsF2cnb7ONQ

Quality Assurance

Widget Connector
url https://www.youtube.com/watch?v=eRU7XIpSX0Y

Day Three Open Q & A

Widget Connector
url https://www.youtube.com/watch?v=852QuWFAgJA