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All Requests and Orders that the User has initiated are reflected on this page. This will allow the User to see all of the Service Desk items that they are assigned to as a Requestor. Additionally, any Coordinator should be able to see the Requests for all the Contacts that are in their Department Hierarchy as well, if the configuration CC_COMBINED_ORDER_TRACKING is set. The Service Desk number is unique to that Request and will follow the Request even if that Request gets converted to an Order.
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If the item is a pending Service Request, the User can click the button. Service Requests can only be Canceled if they are still Pending. Once they have been converted to Service Orders a CSR will have to Void the Order if the work is no longer desired.
As the Request moves through the organization's Workflow cycle, the original Requestor can view the updates to the Request.
If the User is curious about the status of their item, they can click on the button, so that they can send their CSR a message. The message will be sent to the CSR and the User can review the Activity on the item's Activity section.
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