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Import Fields mapped via Column Mappings or Conditional Logic will constantly update values (when applicable). If a field is mapped and the value is left blank, the record will save that field as empty. This is especially important to remember when updating records. This behavior can be circumvented with the use of Conditional Logic. Here is an example of how to conditionally unmap a field without value.
if
Important Notes
When a Column Mapping or Conditional Logic maps a field, the value for that field will be used regardless of value. This means that if the value is left blank in the file, the value will be blank on the record. If you need to map a column but ignore blanks, conditional logic may be used; see the example below.
if (trim([<COLUMN_INDEX>]) !== '')
...
[<FIELD_IDENTIFIER>] = [<COLUMN_INDEX>];
Matches On Criteria
Currently, only new Service Desk Equipment can be created. Updating existing records is not supported.
Fields
Operation
Datatype is String
Required for adding a new record
Allowed Values: "INSERT"
Denotes if the import Import should insert or update INSERT a record.
Service Desk Fields
Required for adding a new record
Multiple fields can be used to for the Service Desk Item.
Only valid for Service Orders, Work Orders, and Incidents.
Service Desk Number
...
The SD Service Desk Number of a Service Desk item.
Datatype is String
Special Values:Value Description
PREVIOUS
...
The last saved Service Desk item from an applicable Service Desk
...
Import Record Format (Service/Work Order) is used.
Service Desk RECID
Datatype is Number
The RECID of a Service Desk item.
Datatype is Number
Special Values:Value Description
PREVIOUS
...
The last saved Service Desk item from an applicable Service Desk
...
Import Record Format (Service/Work Order) is used.
Service Desk Action Fields
Multiple fields can be used to for the Service Desk Action Item.
Service Desk Action Number
Datatype is String
The Number of a Service Desk Action item.
Datatype is String
Special Values:Value Description
PREVIOUS
...
The last saved Service Desk item from an applicable Service Desk
...
Import Record Format (Service Order) is used.
Service Desk Action RECID
Datatype is Number
The RECID of a Service Desk Action item.
Datatype is Number
Special Values:Value Description
PREVIOUS
...
The last saved Service Desk item from an applicable Service Desk
...
Import Record Format (Service Order) is used.
Action Fields
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Multiple fields can be used for the Equipment Action.
Action
...
Required for adding a new record
Action
A List Value or code for the list type List Type "SD_EQP_ACTIONS.".
Datatype is String
Action RECID
...
The RECID of a list item List Value with the list type List Type "SD_EQP_ACTIONS.".
Datatype is Number
Quantity
Datatype is Number
Required for adding a new record
Must be a positive integer value.
Status Fields
...
Multiple fields can be used
...
for the Equipment Status.
Status
...
Required for adding a new record
Status
A List Value or code for the list type List Type "SD_EQP_STATUS.".
Datatype is String
Status RECID
Datatype is Number
The RECID of a list item List Value with the list type List Type "SD_EQP_STATUS.".
Datatype is Number
Billable
Datatype is Boolean
Default: False
Equipment Catalog Fields
...
Multiple fields can be used to for the Equipment Status.
Conditionally Required for adding a new record, and the Equipment field is not provided
Equipment Catalog
Datatype is Hierarchical String
The Path of an Equipment Catalog item.
Datatype is Hierarchical String
Equipment Catalog RECID
...
The RECID of an Equipment Catalog item.
Datatype is Number
Replaced Equipment Fields
Multiple fields can be used to for the Replaced Equipment item.
Multiple fields may be used to match an Equipment record.
Replaced Equipment Asset Tag
...
Multiple fields can be used to for the Equipment item.
Multiple fields may be used to match an Equipment record.
Equipment Asset Tag
Datatype is String
...
Equipment RECID
Datatype is Number
Special Value
PREVIOUS The last saved Service Desk item from an applicable Service Desk import record format (Service Order) is used.
Expense Type Fields
...
Multiple fields can be used
...
for the Expense Type.
Required
Special Values:Value Description
PREVIOUS
...
The last saved Equipment item from an Equipment
...
Import Record Format is used.
...
Expense Type
...
A
...
List Value or code for the
...
List Type "EXPENSE_TYPE."
...
Datatype is String
Expense Type RECID
...
The RECID of a list item with the list type "EXPENSE_TYPE".
Asset Tag
Datatype is String
Equipment ID
Datatype is String
Serial Number
Datatype is String
MAC Address
Datatype is String
."
Datatype is Number
From Location Fields
...
Multiple fields can be used
...
for the From Location.
Conditionally Required when inserting a new record and the Equipment Action is "ADD."
From Location
...
The path of a location Location item.
Datatype is a Hierarchical String
From Location RECID
...
The RECID of a location Location item.
Datatype is Number
From Location Type Fields
Multiple fields can be used to for the From Location.
From Location Type
...
A list value List Value or code for the list type List Type "LOCATION_TYPE.".
Datatype is String
From Location Type RECID
...
The RECID of a list item List Value with the list type List Type "LOCATION_TYPE.".
Datatype is Number
To Location Fields
Multiple fields can be used to for the To Location.
Conditionally Required when inserting a new record and one of the following conditional are met.
- The Equipment Action is "REMOVE"
- The Equipment Action is "ADD," and the Service Desk record is not a Service Desk Action.
To Location
Datatype is a Hierarchical String
The path of a location Location item.
To Location RECID
Datatype is Number
The RECID of a location Location item.
To Location Type Fields
Multiple fields can be used to for the To Location.
To Location Type
...
A list value List Value or code for the list type List Type "LOCATION_TYPE.".
Datatype is String
To Location Type RECID
...
The RECID of a list item List Value with the list type List Type "LOCATION_TYPE.".
Datatype is Number
Override GLA Fields
Multiple fields can be used to for the Override GLA.
Override GLA
The fully concatenated GLA path.
Datatype is is a Hierarchical String
The path of a location item.
Override GLA RECID
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The RECID of a GLA item.
Datatype is Number
Advanced Examples
How do I use Equipment created by another Record Format within the same Import?
The Record Formats needed
Equipment
Service Desk Equipment
Scenario: The Equipment Record Format created/modified an equipment Equipment record. How to do we match on that exact equipment Equipment record so it can to be added as Service Desk Equipment?
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