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The Services Catalog lists any type of Service that the User's organization could provide to Customers or other Users. If a User deems a specific type of Service necessary to fulfill an item from the Service Desk, the User can order the appropriate Service from the Services Catalog. Catalog Services can also be designated available to Customers through the PCR-360 CustomerCenter.
Adding a Service
Adding new Service
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Field Name | Required | Field Description |
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Name | Yes | The name of the Service. |
Description | No | A brief description of the Service. A more detailed description can be provided under the "Catalog" tab. |
Type | Yes | The type of the Service. |
Format | No | Format mask for the Service ID. |
Aging (days) | No | A non-negative (including zero) number of days after the Service becomes inactive that it is eligible for automatic Service Aging . |
GLA (Revenue) | Yes | The GLA that this Service uses for Billing purposes. |
Object Code | No | The Object Code that this Service uses. |
Install Time (hours) | No | The default amount of time that this Service requires for installation. |
Remove Time (hours) | No | The default amount of time that this Service requires to be removed from Service. |
Format
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The 'Format' field will set a mask for the Service. For example, Phone number formatting would be entered into this field as: "(999) 999-9999". This will make it so the phone number will display with the correct parenthesis, spacing, and hyphen, as well as control the length of the phone number. This allows the User to simply search or add "6165551212" and get a result of "(616) 555-1212". To set five-digit dialing, another example might be "9-9999" which in turn would convert "12345" into "1-2345" when searching for the Phone Number.
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