Errors
The Error Description on the Import Files Grid is only populated when the Import Process encounters an Error that requires the entire file to cease being processed. Errors on the Import Files Grid should be a rare occurrence, usually being empty files or when a file does not match up with the expected format.
The Imported Records/Import Errors Grids will display any Errors on individual line items that triggered an error in the process but did not require the entire process to stop. It is recommended that after Importing a File, one of these two Grids should be checked to confirm nothing unexpected went wrong within the File.
Note: If you ever see an error on the Import Files grid that you do not understand, it should be reported to PCR immediately so that we can dig into the issue further, as that might be indicative of a bug within the Import Process.
A quick check that could be done on the Import Files Grid, to see if the Import File might have had an error, would be to check the "Record Count" and "Added Count". The "Record Count" indicated how many lines the File has that will be processed, while the "Added Count" indicates how many records were successfully saved to the system.
Note: Imports like Calls and Usage, are expected to add so many records to the system that these types of Imports do not add details to the Imported Records Grid. These Imports have their own Details and Errors Grids under View/Report for Billing.
Errors in Test Mode
When you run the Import in Test mode, there are two kinds of errors that do not report.
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