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Dept. Hierarchy
Datatype is Hierarchical String.
Permitted values must be the full Dept. Hierarchy Path and Code values not the Department Hierarchy Name field.
Default GLA
Datatype is Hierarchical String.
Default SLA
Datatype is Hierarchical String.
Default Incident SLA
Datatype is Hierarchical String.
If the Contact Type is User, the following fields are available.
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Datatype is String.
Country
Default value: "United States"
Datatype is String.
City
Datatype is String.
State
Datatype is String.
Permitted values must be the 2 letter, all caps abbreviation (MI) or the full state name with an uppercase first letter (Michigan).
All other values are ignoredStates/Provinces use standard 2 Letter Abbreviations for US/Canada and 3 Letter Abbreviations for Mexico.
Zip Code
Datatype is String.
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