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When on the Incident Form, the tabs are displayed immediately below the input fields in the data entry form. By accessing these tabs, Users can see all the associated data that is related to the Incident and edit the data that is specific to the Incident. The 'Tabs' associated with Incident are Reported Problem, Equipment, Workflow, Contacts, Charges, GLAs, Labor, Cabling, Activity/Remarks, Email Thread, Attachments, and User Defined Fields.

Incident Code

A key to this process is the fulfillment of the section labeled 'Incident Code', displayed on the right margin of the image above. In the field labeled 'Incident Code', select a Trouble Code from a default list of possible Trouble Codes generated by the User's organization. This list is updated and repopulated with more specific options when the User selects an item from the Services/Equipment grid. 'Incident Details', meanwhile, allows the User to provide an in-depth explanation of the Incident.

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Cabling

From a Service Desk Incident, the Cable Path may be edited in real time. This is the same as editing the Cable Path directly from Cabling tab on the Service. To Edit edit a Cable Path(s) highlight the Cable Path(s) you want that need to Edit be edited and click on the 'Edit Selected'  button in the Cabling Tab. This will take you to the User to the Manage Path Legs Form form. From this form you a User can change and alter the Cable Path(s) as needed. For more information on what the Manage Path Legs form looks like and how it is used in a Service Desk Incident, navigate to the Service Desk - Cabling wiki page.

View Path

Another Cabling function that can be accessed from a Service Desk Incident is the ability to View the Cable Path. Viewing the Cable Path(s) allows a User to view the entire Cable Path, or parts of a Path to verify the correct Equipment and Cables are in their proper places and is labeled properly. To View a Cable Path(s) highlight the Cable Path(s) you want that a User wants to View and click on the 'View Path'  button in the Cabling Tab. This will take you the User to the Cable Diagrams Page. This Page gives a User the Visual Diagram visual diagram of the Cable Path(s) that you the User selected. For more information on how to read a Cable Diagramdiagram, navigate to the Service Desk - Cabling wiki page.