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Excerpt

Service Desk


Service Desk TabImage Added


The 'Service Desk' tab provides a list of Service Desk Items that have been created for this Inventory item. Service Desk Items will appear immediately when it is created. If there are Items to review, such as a piece of Equipment being used in a Service Desk Order or an Incident, then the User can view that Order.

Viewing/Editing Service Desk Items

  1. Select the Service Desk record to review in the Service Desk grid.
  2. Click the Service DeskImage Added button.
  3. The associated Service Desk entry will open in a new form. The User can view and edit the Service Desk item and Save it all from this form.

Archived Service Desk Items

When a related Service Desk Item to the Equipment becomes Archived, the Service DeskImage Added button will be disabled when it is selected, but the User will still be able to print the Archived record.