Versions Compared

Old Version 17

changes.mady.by.user Karis Hathaway

Saved on

compared with

New Version Current

changes.mady.by.user Bianca Rosa

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Scroll Health Check: The link has been rewritten to its master page by check 'P16'.


Excerpt
Activity

Service Desk


Image RemovedService Desk TabImage Added


The 'ActivityService Desk' tab provides a list of activities Service Desk Items that have been created for this Inventory item. Activity Service Desk Items will appear immediately when it is created. If there is Activity are Items to review, such as a piece of Equipment being used in a Service Desk Order or an Incident, then the User can view that Order.

Viewing/Editing

Activity

Service Desk Items

  1. Select the Service Desk record to review in the Activity Service Desk grid.
  2. Click the 'Service Desk' Image Removed buttonthe Service DeskImage Added button.
  3. The associated Service Desk entry will open in a new form. The User can view and edit the Service Desk item and Save it all from this form.

Archived Service Desk Items

When a related Service Desk Item to the Equipment becomes Archived, the Service DeskImage Added button will be disabled when it is selected, but the User will still be able to print the Archived record.