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The 'Events' grid is a read-only grid available within PCR-360 for monitoring behind the scenes actions PCR-360 is taking. Double-clicking a Grid row opens the "Manage Event" form, where you Users can review the background data involved in the Event. The Grid and Form provide useful information about what an Event will do when executed.
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New Inquiry Received : a new Inquiry is received. New ServiceDesk Item Created : a new Service Desk Item is created. New Service Order Created : a new Service Order is created. New Estimate Created : a new Estimate is created. New Service Request Created : a new Service Request is created. New Incident Created : a new Incident is created. New Incident Request Created : a new Incident Request is created. New Project Created : a new Project is created. New Problem Created : a new Problem is created. New QuickTick Created : a new QuickTick is created. ServiceDesk Item Assigned : a Service Desk Item is Assigned for the first time. ServiceDesk Item Status Changed : the Status of a Service Desk Item is changed. ServiceDesk Item Completed : a Service Desk Item is completed. ServiceDesk Item Viewed : a Service Desk Item is opened by a User. ServiceDesk Item Updated : a Service Desk Item is updated. ServiceDesk Item Remarks Added : a Remark is added to a Service Desk Item. ServiceDesk Item Transferred : a Service Desk Item is transferred. ServiceDesk Service Request Approved : a Service Request is approved. ServiceDesk Service Request Denied : a Service Request is denied. ServiceDesk Order Action Added : an Action is added to a Service Order. ServiceDesk Order Action Updated : an Action on a Service Order is updated. ServiceDesk Action Status Changed : a Service Desk Action has its Status updated. ServiceDesk Order Action Removed : a Service Desk Action is removed. ServiceDesk Action Cisco Provision : a Service Desk Action requested a new provisioning from the Cisco Call Manager. This Event is only setup if the Cisco Interface Module has been purchased. Service Desk Workflow Added : a Workflow is added to a Service Desk Item. Service Desk Workflow Deleted : a Workflow is removed from a Service Desk Item. Service Desk Workflow Assigned : a Workflow is Assigned to a Worker (for the first time, or changing from a previous Worker) the Worker assigned to a Workflow changes - this Event provides data related to the new Worker, for example to notify the Worker they have been assigned. Service Desk Workflow Unassigned : a Workflow's assigned Worker is removed from the Workflow, and is saved without a Worker the Worker assigned to a Workflow changes - this Event provides data related to the previous Worker, for example to notify the Worker they are no longer assigned. Service Desk Workflow Not Assigned : a new Workflow has been created, and is not assigned to a Worker. Service Desk Workflow Status Changed : a Workflow on a Service Desk Item has it's Status updatedhas changed - this Event contains data related to the previous and new Statuses. Service Desk Workflow Start Date : a Start Date is first set for a Workflow. Service Desk Workflow Void : a Workflow on a Service Desk Item is Voided. Service Desk Workflow Update Request : a Status Update for a Workflow is requested. Service Desk Equipment Added : a piece of Equipment is added to a Service Desk Item. Service Desk Equipment Updated : a piece of Equipment is updated on a Service Desk Item. Service Desk Equipment Deleted : a piece of Equipment is removed from a Service Desk Item. Service Desk Item Converted to Incident : a Service Desk Item is converted into an Incident. Service Desk Item Converted to Service Order : a Service Desk Item is converted into a Service Order. Service Desk Item Converted to Project : a Service Desk Item is converted into a Project. Service Desk Item Converted to Problem : a Service Desk Item is converted into a Problem. Service Desk Annual Number Reset : runs once a year, reverting incremental count numbering of Service Desk Items to "1". Service Desk Bulk Update Requested : a Bulk Update request is made on Service Desk Items. Service Desk Log Approval : a Service Desk Item is approved.Service Desk Estimate Revision Added : a Service Desk Estimate has been revised. Service Desk Thread Received (CSR) : an Email message has been received on a Service Desk Item where a CSR is Assigned. Service Desk Thread Received (Response) : an Email message has been received on a Service Desk item. |
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