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Release 2022.2 is now available; it is a minor release that contains new features and refinements. 


NOTE:PHP 8.1 IS REQUIRED for this upgrade.


We will begin scheduling 2022.2 updates on customer Test systems starting on January 4th, 2023.

Notable Changes

  • PHP 8.1 Required
    • Note: PHP 8.1 contains major changes to PHP. PCR recommends thoroughly testing PHP 8.1 and PCR-360 on your test system before installing PHP 8.1 on a production system
  • API
    • Added a new API Endpoint for Service Desk Charges.
    • Added the ability to create Inquires via the API.
  • CustomerCenter
    • Added split funding in CustomerCenter (i.e., the ability to split charges across multiple GLAs).
  • Inventory
    • Internal IP ranges can now be configured to allow duplicate addresses.
  • Service Desk
    • Contacts from an Estimate are now carried over to the Order or Action when completed.
    • Added an Assign to Me button on the Service Desk Workflow grid. The button assigns the logged-in user as the worker of the workflow.

Please review the Database Changes in 2022.2 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2022.2. The first session is scheduled for January 17th at 11:00 AM Eastern, and the second is scheduled for January 18th at 3:00 PM Eastern.

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Bug Fixes
New Features


Changed Features
Improved Performance
Removed Features


Release 2022.2.2 (06-26-2023)

Component
Description
Type
Incident(s)
Documentation
API
Creating an Inquiry from the API no longer fails when using an SDC that has Default Charges.
Image Added


Billing
Added Charge Quantity, Rate, and GLA Percent to the Master Charges Grid.
Image Added
IN-9163

Multiple fixes related to downloading a CSV from the View Bill
  • Corrects an error when downloading CSV from View Bill full detail view.
  • Corrects a MySQL error when attempting to download CSV from View Bill by Charge Account Full Detail View.
  • Corrects an error when downloading CSV from the Service View Bill.
Image Added
IN-2840
IN-9040
IN-9149


Fixed formatting issues with the Bill Coordinator (HTML) Emails.
Image Added
IN-9521
Prevents duplicated exports for the Bill Completion event.
Image Added


Corrected an issue causing Billing Error Calls/Usage to generate duplicate billing when the Billing Error(s) are corrected.
Image Added
IN-9375
Corrects GLA Billing Estimate when a GLA is assigned to a Service with a separate Usage GLA for Calls
Image Added
IN-8498
Cable
Added a clarification message on what Ports/Pins/Lens are transferred when using the Transfer All functionality. 
Note: Child Equipment Ports/Pins/Lens are not transferred with the parent PPL.
Image Added
IN-9249 Inventory - Ports/Pins/Lens
The Equipment form now correctly sets the Ports/Pins/Lens Tab to Editable on a successful save.
Image Added
IN-9682
Fixes an issue where Notes copy to a new Path Leg when using Save and Continue on the Service Desk Cabling and Path Legs forms.
Image Added
IN-8106
IN-9383

CustomerCenter
The SDCs available for Packages are now limited to SDCs that have a Service/Equipment Catalog defined. (Allowing the "Any" option for the Catalog caused problems)
Image Added


CustomerCenter Request tracking grid can now properly sort by Submitted Date.
Image Added
IN-9039
General
Adds a Bulk Update History Form to allow users to view the entire Bulk Update History output. (since the grid truncates the output to 4000 characters).
Image Added
IN-9108
IN-9271

Corrects the error message in PHP 8, on Mysql, generated when the Call Archiving process gets a duplicate error.
Image Added


Fixed Default Form Perspectives not loading
Image Added
IN-9608
Resolves an issue where a Contact without a phone number fails the phone number password reset check. (this was preventing password resets for contacts without a phone number)
Image Added
IN-9506
IN-9535

Corrects an "Oops Error" when trying to create a Crystal Report Batch.  Also corrects an error with PHP 8 when triggering the batch events.
Image Added
IN-9621
Imports & Exports
Improved the validation failure for bind param mismatches when manually running an Export. 
Fixes an issue in PHP 8 when referencing a bind parameter that isn't used for the Export query. 
Image Added
IN-8999
An Export File Format now must be saved before adding a Schedule/Event. 
Image Added


The Service Order Import no longer allows you to modify an existing order if it is not Pending or Hold status.
Image Added
IN-9407
IN-9417

Fixed a PHP 8 error in the Ports/Pins/Lens Import that caused a crash if the VLAN was not mapped.
Image Added
IN-8948
Services
Inactive Service Locations no longer show up on the Services Grid.
Image Added
IN-9175Services: Fields, Logic & Rules
Service Desk
Adds clickable links for Service Desk item numbers in remarks on the remarks grid and on the view remarks tab of the Activity/Remarks form.
Image Added

IN-8700Service Desk Activity/Remarks
New Grid Report Columns
  • Adds a "Project" column to the View/Report Actions grid (Service Desk > View / Report > Actions)
  • Adds an "Associated SD Item" column to the View/Report Actions grid (Service Desk > View / Report > Workflow).
Image Added
IN-8432Service Desk Reports
Adds the Override Expense GLA column to the Equipment tab grid.
Image Added
IN-8609Service Desk Equipment
Optimized the queries used when printing a Service Order (thus improving the report generation speed)
Image Added
IN-8603
Resolved an issue where the Service Picker on Service Desk Up/Down Actions could cause an error.
Image Added
IN-9272
Cable Paths on Incidents are now updating the Pair/Strand Status.
Image Added
IN-9292
Eliminated an error on the Service Desk Estimate Labor form when Billable is checked and a Workgroup is selected prior to entering the Hourly Rate.
Image Added
IN-8958
Fixed the Service Desk Action Save to properly set the appropriate flags for the MOVE component of a CHG_SWAP action (and allow Custom Validation to see Service Desk Info for Swap Actions). 
Image Added
IN-9135
The Service Desk Equipment Form now has an Update Equipment Action drop-down option (when applicable).
Image Added
IN-8038

Release 2022.2.1 (03-10-2022)

Component
Description
Type
Incident(s)
Documentation
Billing
Added Charge Catalog specific Tax Rates.
Image Modified
IN-8828 
Charge Catalogs
Tax Rates
Fixed a bug causing missing chargesbilling transactions under Oracle when a charge is encountered that has a zero quantity.
Image Modified
IN-9032
Fixed a typo in the Email Invoice Contacts prompt.
Image Modified
IN-8663
Corrects inability to filter by GLA on the View Bill when contact has no explicitly defined GLA permissions and does not inherit any explicitly defined GLA permissions from the departments to which they are assigned as a coordinator.
Image Modified
IN-9008
Cable
Adding a PPL Range where the Low and High Prefix value contains an 'E' within the string no longer causes an Oops error


Catalogs
Adding Locations no longer has a dependence on Views which could cause errors when certain database tables were missing.
IN-8610
IN-8694
IN-8462

Communications
Added support for Cisco Unified Communications Manager version 14.
Image Modified
IN-8883
IN-8984

CustomerCenter
Added UDFs to General Inquiries in CustomerCenter.
Image Modified

User Defined Fields
Service Desk Tabs
Stand Alone Equipment "Actions" now show up in approval queues after they are submitted.
Image Modified
IN-9195
Fixed an error preventing users from adding pictures to Packages.
Image Modified
IN-8946
Fixed a bug that allowed CustomerCenter Requests that require approval to be submitted directly to PCR-360 Service Desk
Image Modified
IN-9195
General
Perspectives you subscribe to are longer available for sharing. 
Only Perspectives that belong to a user may toggle sharing.
Image Modified


The Escalation Sequence Log no longer throws an error on Oracle when the "Result Data" is larger than 4000 bytes.
Image Modified
IN-8920
Relative Date filters no longer stop at noon on the last day.
Image Modified
IN-8982
The View Saved Perspective grids now have a column to distinguish Admin Default Perspectives. 
Admin Default Perspectives are now strictly limited to one per grid identifier. 
Perspectives no longer allow blank names.
Image Modified


Fixed an error preventing Custom Validations errors from displaying in Custom Validation Messages.
Image Modified


Imports & Exports
The Service Order Import now supports "Swap" Actions.
Image Modified

Service Order Imports
Corrects which error displayed on an Import line if the line had multiple errors. Previously the wrong error message might be displayed.


Fixed an error that prevented the Service Import from updating the Department Owner.
IN-9223
IN-8565

GLA Import Fixes
  • Yes and No values are now properly recognized for the Taxable field in the GLA Import
  • The Import now requires a non blank Component value for the required GLA Components.
  • The Import now allows Revenue and Expense flags to update to True, but error if you try to update to False.
  • Improved the logic that will let the GLA Import skip a GLA update if nothing is changing, to prevent unneeded Audit records.
  • GLAs now always import as Active if the status is not specified
  • The Expense flag is now properly set to FALSE, when the Import sets it to FALSE
  •  The Import no longer allows the GLA Format to change
  • The Import will no longer allow a GLA to be created with a blank GLA Format
  • The Import no longer throws an SQL error when creating a new Address record.
  •  The Import no longer garbles the GLA string if the first component is blank
  • The Import will now throw an error when the provided number of GLA Components does not match the GLA Format.
IN-2877GLA Import
Fixed a bug in Call Import that would cause the Origination number vhdata lookup to fail if the number was formatted with hyphens.


Call Imports no longer cause an SQL error if the Duration value does not match the field format mask.
IN-8974
The Service Order Import will now throw an error if you try to do a change action on a Service that is not Active, Suspend, or a Custom status.
IN-8565
Fixed bug in the Equipment Catalog Import that would throw an incorrect error about the Provisioned flag.


Knowledgebase
Fixed Anchor Tags on Knowledge Base Articles that were not working properly.
Image Modified


People
Optimized the Contact picker across PCR-360.
Image Modified


The Customer Tab is now visible if the Contact is a User, Customer, or Worker.
Image Modified


The Billable flag on Time Entry is now editable after it is set (so it can be unset if not billed yet).
Image Modified
IN-2860
Inventory
Added Purchase Order Number to the Equipment form.
Image Modified
User Group 2019Equipment
The Inventory Report no longer triggers an error on Oracle.
IN-5167
 IN-5687 

The Print button for Purchase/Return Orders no longer throws an error with PHP 8.1.
IN-9014
IN-8864

Fixed a PHP 8.1 bug that prevented creating API Barcode Warehouse Bulk Add transactions.


Notifications
Notifications no longer fail to send when any of the contacts on the notification do not have an email address.
Image Modified
IN-9087

Services
The Range of Services form no longer fails if the Pools table is empty.
Image Modified
IN-8939
Creating a Contact from a Service form will no longer error when the phone number matches the Service ID.
Image Modified
IN-8608
Service Desk
Added the Charges and GLA Tab to Service Desk Estimates.
Image Modified
IN-8683
Completed "Remove" Equipment Actions on Service Desk can no longer be "Voided".
IN-7905
Fixed a PHP 8.1 related error on the Workflow tab.
IN-9024
Equipment restrictions are now properly enforced on Work Orders.
IN-5137
Opening Work Orders from the Calendar View no longer throws an error
IN-8953
Directory flags on Contact Phone Numbers will no longer get unset when completing a Service Order Action with a Service which has the directory flag unset.
IN-8678
Service Desk Actions no longer save Audit records with invalid Created Date values.
IN-8989
The Historical Path button now correctly displays the cable path for Remove Actions.


Voiding an Order or Action now properly triggers the Workflow Void event.
IN-2957
Completed Service Desk Equipment can no longer be Voided.
IN-7905
...
Release 2022.2 (12-30-2022)
   

Component
Description
Type
Incident(s)
Documentation
API
Added a new API Endpoint for Service Desk Charges.
Image Modified

Service Desk API Calls
Service Desk Action API Calls
Added the ability to create Inquires via the API.
Image Modified

Service Desk Inquiries
Added a tab for the authentication tokens to the API Permission form. 
Image Modified

API Permissions
Billing


Added the Incoming and Outgoing trunk columns to the Call Detail and Call Detail Error grids. 
Image Modified

Call Details
Changes to the Call Details Rerate Calls Button
  • Renamed the "Rerate Calls" button on the Call Details Error grid to "Reprocess Rating Errors"
  • The dialog that is opened when clicking the button now allows the user to cancel
  • The dialog warns users that it is an intensive task
  • Need to add a section in wiki to distinguish this button from the one on the Call Details grid
  • Manually Reprocessing Rating Errors sends an application message to the user when the process is finished
Image Modified
IN-7743Call Details
Catalogs
Added Attachments to the GLA form.
Image Modified
User Group 2019
GLA Attachments Tab
GLA Tabs
CustomerCenter
Added split funding in CustomerCenter (i.e., the ability to split charges across multiple GLAs).
Image Modified
 IN-4479
The Cart
CustomerCenter Parameters (Configuration Options)
The Location Required flag on the Service Catalog is now enforced by the CustomerCenter cart. 
Image Modified

IN-5914
General
Added Email to the Users grid (under Admin).
Image Modified

Users
Contact UDFs can now be displayed, as User Defined Columns (UDCs), on the following grids:
  • Services
  • Equipment
  • GLAs
  • Locations
  • Vendors
Image Modified
IN-8049
User Defined Fields
Adding UDCs to a Grid
Added Authentication Log Retention. 
Image Modified

Tenant Management
Added the ability to search the contents of the Service Reference field to the 360 search. 
Image Modified

360 View
Imports & Exports





 Port/Pin/Len Import Changes
  • Added the Port Alias field to the Import
  • The Import now lets you rename a port
  • The Equipment Recid, Asset Tag, Serial Number, and MAC Addressare now mappable fields for the Import
  • The Import will now error when attempting to add a port to non-cabling Equipment
Image Modified
IN-5640Ports/Pins/Lens Import
Added Equipment Catalog Import now supports adding or updating Vendors.
Image Modified
IN-6052Equipment Catalog Import
The Charge Catalog Import now supports Selective Billing.
Image Modified

Charge Catalog Import
Inventory
Added printable and scannable barcodes to multiple forms. 
The Barcode tab and barcode report are available on the following forms and grids:
  • EQP Catalog
  • Warehouse
  • Warehouse Actions (grid only no Form)
  • Equipment
  • Purchase Order
  • API Keys
Note: This feature requires a license for the Barcode Module.
Image Modified

Barcode
Added Equipment Availability and Asset columns to the Warehouse Actions grid.
Image Modified

Warehouse Actions
Returned Equipment now allows Port/Pin/Lens, Attachments, and Remarks to be added.
Image Modified
IN-3613Inventory
Added Part Number, Modified By, and Modified Date to the Inventory Equipment grid.
Image Modified
IN-6749Inventory
Internal IP ranges can now be configured to allow duplicate addresses.
Image Modified
IN-3876
Users Group
IP Address Management
Equipment Parameters (Configuration options)
People
Added a Remarks tab to Vendors.
Image Modified

Vendor Tabs
Vendor Remarks Tab
Services
Added the following buttons to the All Services grid
  • Estimate Billing
  • Edit
  • Delete
  • Print
  • Add Range of Services
Image Modified

Reporting on Services
Service Desk
Added the ability to save a Perspective on the Manage Service Desk Association form. 
Image Modified

IN-7947Projects
Added an Assign to Me button on the Service Desk Workflow grid. The button assigns the logged-in user as the worker of the workflow.
Image Modified

Service Desk - Workflow
Contacts from an Estimate are now carried over to the Order or Action when completed.
Image Modified
IN-3403Service Desk Estimates
Reformated the Activity/Remarks on Service Desk Printouts, so the Activity/Remark is on its own line and utilizes the entire width of the report. 
Image Modified
Users Group 2019Service Desk Activity/Remarks
The Activity/Remarks section of the Service Desk Printouts now adjusts the heading based on what's selected. (i.e., Activity, Remarks, or Activity/Remarks)
Image Modified

Service Desk Activity/Remarks
Switch Interfaces
Removed Service Host Partition from the multi-Location form and Service Desk Actions.
Image Modified
IN-7831Service Locations Tab
 * Indicates external documentation not written by PCR.
...
Table NameChangeTable Changes
EVENTS
Updated
Added a new event
GLA_ATTACHMENTS
New

IP_ADDRESS
Updated
Dropped the unique key on the IP_ADDRESS column
TENANTS
Updated
ADD `AUTHENTICATION_LOG_DAYS` INT DEFAULT 365 NULL
VENDORS_REMARKS
New

Metadata Schema
...