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Pools can be added/removed from services in Bulk from the Service Bulk Update screen at Main > Services > Bulk Update. Specifying pools on a Service Bulk Update will completely remove all existing pools for the selected services and replace them with the selected pools. Each service must belong to one of the catalogs or an ancestor catalog specified in the selected Pools.

Ordering from the Pools

Services can be used from the Pools from the Order screen at Main > Service Desk > Orders. When requesting a new service an order writer will specify a Service Catalog Type on the Service Order Action and then must select from a list of Available services. The list is drawn from all these criteria:

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Service Desk Action API Calls
Service Desk Action API Calls
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Drain Pool

The Drain Pool button will allow a User to dissociate ALL services from a given pool. Simply select the pool that needs to have its Services removed, and click the 'Drain Pool' button. Once clicked, the Services will be emptied and the 'Pool' can be used for other purposes. This will only remove the Services, not the associated 'Service Catalogs'.

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