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Service Desk Workflow Update Request
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Purpose
The Service Desk Workflow Update Request Notification will only ever send out when the 'Request Update' button is clicked on the Workflow tab of any SD item.
Recipient
The ##TO_EMAIL## placeholder will insert any emails of the Worker / Contact that is assigned to a Workflow if there is an email from the Contact. The To: field can have multiple values and will include each email for the Notification.
The ##CC_EMAIL## placeholder will insert any emails that are specified in the CC: field and is only included if there is a value for the CC: field. Multiple emails can be inserted into the Notification if they are specified in the CC: field.
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The ##INQUIRY_EMAIL_BODY## placeholder will insert the original Inquiry into the Notification. This value is only inserted if the Service Desk item is an Inquiry and will not insert on other Service Desk items.
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