List of Standard Notifications

The following list includes all the Notifications that come with the standard PCR-360 install. By default, these Notifications are set to Inactive and must be turned on in order for the Notifications to trigger in the system. This allows an Admin to opt into any given Notification. For details of any given Notification click on the Notification in the list including who the Notification will be sent to as well as the content of the email that will be sent.

There are no Notifications that are set for Escalations by default. Those must be created by Admins that wish to have escalated Notifications .

• Cron Process Error Occurred

• Import File Processed with Unusual Record Volume

• Knowledgebase Article Error

• New ServiceDesk Item Created

• Reset Password Request

• Service Desk Log Approval

• Service Desk Workflow Assigned

• Service Desk Workflow Not Assigned

• Service Desk Workflow Start Date

• Service Desk Workflow Status Changed

• Service Desk Workflow Unassigned

• Service Desk Workflow Update Request

• ServiceDesk Equipment Added

• ServiceDesk Equipment Updated

• ServiceDesk Item Assigned

• ServiceDesk Item Completed

• ServiceDesk Item Remarks Added

• ServiceDesk New Inquiry Received

• ServiceDesk Service Request Approved

• ServiceDesk Service Request Denied

• ServiceDesk Thread Received (CSR)

• Service Desk Thread Received (Response)

• Threshold for Failed Logins Met