ServiceDesk Service Request Approved

Open

Purpose

The ServiceDesk Service Request Approved Notification is used to alert stakeholders that the Request has been Approved and that the Request process can move forward.

Recipient

The ##SD_OWNER_EMAIL## placeholder will insert the email of the Owner (either Contact or Department Hierarchy ) into the To: field of the email and is always included.
The ##COORDINATOR_EMAILS## placeholder will insert the emails of the Coordinators of the Department and is only included if a Coordinator is assigned to a Department.

Subject

The ##SD_NUMBER## placeholder will insert the SD item's number into the subject line and is always included.

Content

The ##SD_APPROVER## placeholder will insert the approver's name and is always included in the email.
The boilerplate text "has approved one or more charge accounts on a service request for which you are the Owner." will be appended to the Approver's name.
The ##SDAPPROVALSTATUS## placeholder will insert the Status of the Request once the Approval has been recorded and is always included in the email.
The ##DATE## placeholder will insert the Date that the Approval was recorded and is always included in the email.
The ##DESCRIPTION## placeholder will insert the Description of the Request and will only be included if there is a Description of the Request.
The ##SDCREATIONDATE## placeholder will insert the creation date for the Request and is always included in the email.
The ##REMARKS## placeholder will insert any Remarks that are added to the approval are only included in the email if Remarks are made.