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All Services in PCR-360 will reflect on the 'Manage Service 360 View' form. This includes the Phone Services, Data Services, Auth Code, Backbone Services, Trunk Services, and Other Services.
Buttons
Change Order button
- will allow the User to create a 'Change Order' for the given Service record.Remove Order button
- will allow the User to create a 'Remove Order' for the given Service record.Incident button
- will allow the User to create an 'Incident' for the given Service record.Add Remark button
- will allow the User to create a 'Remark' on the Service Record.Prev button
- moves to the Previous Service record in the grid.Next button
- moves to the Next Service record in the grid.
Details
The 'Details' tab will show primary information like the 'Data Details', 'Service', and any 'Remarks' associated with the Service.
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The 'Equipment' tab will list all of the Equipment associated with the Service.
The '360 View' button will
will open the 'Equipment 360 View' form for the selected Service.
The 'Report Incident' button
will open the 'Add New Incident' wizard form to create an Incident for the given Service.
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The 'Contacts' tab will list all the Contacts that are associated with the Service.
The '360 View' button will
will open the 'Contacts 360 View' form for the selected Service.
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The 'Billing' tab will show all the Bills associated with the Service.
The 'View Bill' button will
will open the Bill from the given date range.
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The User can click the 'Edit Selected' button
to edit the Service Desk item. The Service Desk form will open and be editable per the normal Service Desk rules.
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On the 'Cabling' tab, there is a grid where all the Cables associated with the Service will be reflected.
The 'View Path' button
will open the Path in a new tab.
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