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Due to the large quantity of data typically associated with Call Details, there is an automatic Data Archiving function that runs on the Call Details records. When there is an Archives available, it shows up to the User in a drop-down selection on the grid: 

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Rate Calls

PCR-360 automatically Rates Calls based on a setting in the Configuration Guide according to the Users needs. This can be set to Rate Calls based on business needs on a daily or hourly basis though for a large volume of calls a more frequent schedule can be set. A User can manually begin the process if needed by clicking the Rate Calls button.  This process runs in the background and no further input is needed.

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This functionality is available on the "Call Details" grid as well as the "Call Detail Errors" grid.

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For more details on the status of a Call Details record, please see the Call Rates wiki.

Call Detail Errors

The Call Detail Errors grid is available for displaying any exceptions that occurred during a Call Details import. These Exceptions include:

  1. Billing Errors
  2. Rating Errors
  3. Duplicate Records
  4. Other Errors

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Rerate Call Details Errors DialogueImage Added

The Rerate CallsImage Added button run the Rerate processed Call Errors Event. This is an intensive process and it is not recommended to run this event during working hours.

Automatic Importing of Records

The majority of records are Imported into PCR-360 from the switches after the initial setup has been completed. The raw data from the Import can be viewed by clicking the View Import File button. The raw information in this file can be viewed in aggregate or on a line-by-line basis.

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