Versions Compared

Old Version 2

changes.mady.by.user Brian Dixon

Saved on

compared with

New Version Current

changes.mady.by.user Bianca Rosa

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Scroll Health Check: The link has been rewritten to its master page by check 'P16'.

Table of Contents
outlinetrue
stylenone

Service Catalog Grid ExampleImage Modified

The Services Catalog lists any type of Service that the User's organization could provide to Customers or other Users. If a User deems a specific type of Service necessary to fulfill an item from the Service Desk, the User can order the appropriate Service from the Services Catalog. Catalog Services can also be designated available to Customers through the PCR-360 CustomerCenter.

Adding a Service

Add New Service Catalog ExampleImage Modified

Adding new Service

...

Field Name

Required

Field Description

Name

Yes

The name of the Service.

Description

No

A brief description of the Service. A more detailed description can be provided under the "Catalog" tab.

Type

Yes

The type of the Service.

Format

No

Format mask for the Service ID.

Aging (days)

No

A non-negative (including zero) number of days after the Service becomes inactive that it is eligible for automatic Service Aging .
When a new Catalog is created as a child of an existing Catalog, the new Catalog will inherit the Aging value of its parent.
The value may be cleared to force Services of that Catalog to use the Tenant's Service Aging Days setting, or changed to another value as desired.

GLA (Revenue)

Yes

The GLA that this Service uses for Billing purposes.

Object Code

No

The Object Code that this Service uses.

Install Time (hours)

No

The default amount of time that this Service requires for installation.

Remove Time (hours)

No

The default amount of time that this Service requires to be removed from Service.

FormatFormat
Anchor
Format
Format

The 'Format' field will set a mask for the Service. For example, Phone number formatting would be entered into this field as: "(999) 999-9999". This will make it so the phone number will display with the correct parenthesis, spacing, and hyphen, as well as control the length of the phone number. This allows the User to simply search or add "6165551212" and get a result of "(616) 555-1212". To set five-digit dialing, another example might be "9-9999" which in turn would convert "12345" into "1-2345" when searching for the Phone Number.

...

  • The Report 911 flag will set the Service's Report 911 flag by default.
  • If checked, this Service's data will be included in the 911 data feed.
  • Only 'Phones' can have the 'Report 911' flag.

...

Tabs

Name

Description

Catalog

Provide a catalog description and images.

Expense Object Codes

Add any applicable Expense Object Codes.

Default Charges

Add any default Charges that correspond to this Service.

Location Permissions

Provide any Location specific Permissions that apply to this Service. Can also inherit Permissions from its parent, if applicable.

Service Host Permissions

Provide a default Service Host and any supplemental Service Hosts.

Equipment Permissions

Provide specific Equipment that can be used with this Service. Can also inherit Permissions from its parent, if applicable.

Billing Group Permissions

Provide which Billing Groups apply to this Service.

Attachments

Provide any file attachments that should accompany this Service.

Incident Codes

Provide specific Incident Codes that pertain to this Service.

User Defined Fields

Provide any custom form fields that are needed in general.

...