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Comment: Scroll Health Check: The link has been rewritten to its master page by check 'P16'.

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This grid is very similar to the Call Detailsgrid, except it loads with pre-applied filters to display Errors.Rerate Call Details Errors DialogueImage Removed

View Import File

A User can view the raw data of the Import File by clicking the View Import File button.  If the record was manually entered the User gets a message that reflects that it's a manually entered record. Otherwise, the User is able to view the record's raw data.

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The Reprocess Rating Errors button reprocesses "Rating Errors", such as missing Call Rates or failures to determine the Call Type during the Rating Process.

Rerate Call Details Errors DialogueImage Added

. This is an intensive process and it is not recommended to run this event during working hours.

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Due to the large quantity of data typically associated with Call Details, there is an automatic Data Archiving function that runs on the Call Details records. When there is an Archives available, it shows up to the User in a drop-down selection on the grid: 

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Call Detail Errors can also be manually archived by selecting them in the grid and clicking on the Archive Selected button. This process only works for Calls either in a Billed status or an Error status.

Error Statuses

The following is a listing of the Call Statuses and what they mean:

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