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Cabling

From a Service Desk Incident, the Cable Path may be edited in real time. This is the same as editing the Cable Path directly from Cabling tab on the Service. To edit a Cable Path(s) highlight the Cable Path(s) that need to be edited and click on the 'Edit Selected'  button in the Cabling Tab. This will take the User to the Manage Path Legs form. From this form a User can change and alter the Cable Path(s) as needed. For more information on what the Manage Path Legs form looks like and how it is used in a Service Desk Incident, navigate to the Service Desk - Cabling wiki page.

View Path

Another Cabling function that can be accessed from a Service Desk Incident is the ability to View the Cable Path. Viewing the Cable Path(s) allows a User to view the entire Cable Path, or parts of a Path to verify the correct Equipment and Cables are in their proper places and is labeled properly. To View a Cable Path(s) highlight the Cable Path(s) that a User wants to View and click on the 'View Path'  button in the Cabling Tab. This will take the User to the Cable Diagrams Page. This Page gives a User the visual diagram of the Cable Path(s) that the User selected. For more information on how to read a Cable diagram, navigate to the Service Desk - Cabling wiki page.

Unique GLA rules on Incidents