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You may access Customer Portal from your browser
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using the URL help.pcr.com
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This will bring you to the Customer Portal landing page (if you are logged in already). If you are not logged into the system already, you will need to log into the system using the provided username (typically the email address you use to communicate with PCR). Once you log into the system you will see the Landing Page. From the landing page, you can search the wiki/knowledgebase or submit a new ticket. Sometimes you will see a shortened menu of recent items and a link to the Customer Portal under the heading "Popular". Clicking the Customer Portal link will bring up the full list of issue types (if they are not displayed already).
Landing Page showing all Request Types
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From the portal, click on one of the request types to start a new ticket. Make sure to always use the “Raise this request on Behalf of” selector when making a ticket for a customer. Fill out the required fields on the form and click "Create". Once the ticket has been created, the customer will be able to access it via the Customer Portal.
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How Can I report a Bug?
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How do I request an upgrade?
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How do I request a new feature?
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How can I request Professional Services?
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How do I report an Outage?
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How do I ask a General Question?
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Viewing Helpdesk Tickets
Resolving Requests
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