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Landing Page
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You may access Customer Portal from your browser
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using the URL help.pcr.com
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This will bring you to the Customer Portal landing page (if you are logged in already). If you are not logged into the system already, you will need to log into the system using the provided username (typically the email address you use to communicate with PCR). Once you log into the system you will see the Landing Page. From the landing page, you can search the wiki/knowledgebase or submit a new ticket. Sometimes you will see a shortened menu of recent items and a link to the Customer Portal under the heading "Popular". Clicking the Customer Portal link will bring up the full list of issue types (if they are not displayed already).
Landing Page showing all Request Types
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How Can I report a Bug?
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| 2020-04-13_17-39-40_.How do I report a bug? vJSD2020-04-13_17-39-40_. |
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| How do I report a bug? vJSD |
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How do I request an upgrade?
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| 2020-04-13_17-39-38_.How do I request an upgrade? vJSD2020-04-13_17-39-38_. |
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| How do I request an upgrade? vJSD |
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How do I request a new feature?
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| 2020-04-13_17-39-38_.How do I request an upgrade? vJSD2020-04-13_17-39-38_. |
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| How do I request an upgrade? vJSD |
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How can I request Professional Services?
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| 2020-04-13_17-39-42_.How do I request Professional Services? vJSD2020-04-13_17-39-42_. |
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| How do I request Professional Services? vJSD |
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How do I report an Outage?
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| 2020-04-13_17-39-39_.How do I report an issue accessing PCR-360? vJSD | 2020-04-13_17-39-39_.How do I report an issue accessing PCR-360? vJSDOutage Report Step by Step |
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| Outage Report Step by Step |
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How do I ask a General Question?
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| 2020-04-13_17-39-39_.How do I ask PCR a general question? vJSD2020-04-13_17-39-39_. |
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| How do I ask PCR a general question? vJSD |
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Viewing Helpdesk Tickets
Resolving Requests
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