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Field | Required | Data Type | Options | Default | Notes |
|---|---|---|---|---|---|
RECID | only when updating | Integer | Identifier of the record to be updated | ||
due_date | no | String | The date when the service desk item is due. | ||
type | yes | String | "SO" - Service Order | Service desk type | |
source | no | String | "API" | Source of the service desk item | |
urgency | no | String | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | Set the urgency on the Service Desk Item. | |
csr | yes | Integer | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | The customer service representative assigned to the service desk item. The Record ID of the service rep to be assigned is a required field. | |
owner | no* | Integer | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | Record ID of either the Contact or the Department owner. | |
owner_type | no* | String | "contact" or "department" | Type of owner. | |
requestor | no | Integer | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | Record ID for the name of the person (contact) who is requesting the service desk item. | |
description | no | String | A description of the service desk item | ||
assoc_proj | no | Integer | Record ID of the project or problem associated with the service desk item. | ||
remarks | no | String | Service Desk remarks. These remarks show up on the "Activity/Remarks" tab of Service Desk. | ||
udf_IDENTIFIER | no | mixed | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | IDENTIFIER of UDF preceded by “udf_”. Example: udf_FIELD123 |
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Field | Required | Data Type | Options | Default | Notes |
|---|---|---|---|---|---|
prob_code | no | Integer | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | Record ID of the trouble code. | |
problem | no | String | The details or description of the trouble | ||
res_code | no | Integer | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | Record ID of the resolution code. | |
resolution | no | String | The details or description of the resolution | ||
service | no | Integer | Record ID for the service with the trouble | ||
equipment | no | Integer | Record ID for the equipment with the trouble |
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Field | Required | Data Type | Options | Default | Notes |
|---|---|---|---|---|---|
charge_catalog | no | Integer | Record ID of the applicable charge. | ||
charge_description | no | String | The details or description of the charge on the estimate | ||
chrg_quantity | no | Integer | 1 | Quantity of charge to be used. | |
prorate | no | Integer | 1 or 0 | 0 | Should the charge be prorated when activated |
override_amount | no | Float | If allowed by the selected charge, overrides the default amount from the charge. | ||
eqp_catalog | no | Integer | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | Record ID of the equipment catalog item to added to the estimate. | |
eqp_quantity | no | Integer | 1 | Quantity of the equipment to be added to the estimate. | |
eqp_billable | no | Integer | 1 or 0 | Mark whether the equipment item is billable. | |
labor_type | yes* | Integer | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | Type of labor to be added. | |
workgroup | no | Integer | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | Record ID of the workgroup to be associated with the labor record on the estimate. | |
labor_description | no | String | Description to give the labor record. | ||
hours | yes* | String | Hours to be assigned to the labor. Use "h" for hours and "m" for minutes. Example: "1h 30m" | ||
rate | no | Float | Rate to be billed for labor. If not provided, default rate from Workgroup will be used. | ||
labor_billable | no | Integer | 1 or 0 | Mark whether the labor item is billable. |
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Field | Required | Data Type | Options | Default | Notes |
|---|---|---|---|---|---|
estimate_recid | yes | Integer | The RECID of the Service Desk Estimate that the charge is for | ||
charge_catalog | yes | Integer | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | Record ID of the applicable charge. | |
charge_description | no | String | The details or description of the charge on the estimate | ||
chrg_quantity | no | Integer | 1 | Quantity of charge to be used. | |
prorate | no | Integer | 1 or 0 | 0 | Should the charge be prorated when activated |
override_amount | no | Float | If allowed by the selected charge, overrides the default amount from the charge. |
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Field | Required | Data Type | Options | Default | Notes |
|---|---|---|---|---|---|
estimate_recid | yes | Integer | The RECID of the Service Desk Estimate that the charge is for | ||
labor_type | yes | Integer | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | Type of labor to be added. | |
workgroup | yes | Integer | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | Record ID of the workgroup to be associated with the labor record on the estimate. | |
labor_description | no | String | Description to give the labor record. | ||
hours | yes | String | Hours to be assigned to the labor. Use "h" for hours and "m" for minutes. Example: "1h 30m". | ||
rate | no | Float | Rate to be billed for labor. If not provided, default rate from Workgroup will be used. | ||
labor_billable | no | Integer | 1 or 0 | Mark whether the labor item is billable. |
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Field | Required | Data Type | Options | Default | Notes |
|---|---|---|---|---|---|
estimate_recid | yes | Integer | The RECID of the Service Desk Estimate that the charge is for | ||
eqp_catalog | yes | Integer | .Service Desk API Calls v2.1.4.7#ListsCalls#Lists | Record ID of the equipment catalog item to added to the estimate. | |
eqp_quantity | yes | Integer | 1 | Quantity of the equipment to be added to the estimate. | |
eqp_billable | yes | Integer | 1 or 0 | Mark whether the equipment item is billable. |
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