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To add, edit, and delete articles from the User organization's Knowledgebase, Users need to access the remaining three sections of the Knowledgebase function. While the Article Management Grid serves as the User's primary management platform, the Categories and Topics Grids represent critical steps in the process of adding a new article.
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Click the Add button located on the Grid Toolbar above the grid.
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In the Article data entry form, the User is presented with a number of input fields where several of which are required to save the new article.
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Those Users who wish to create an article strictly in HTML or view the HTML auto created through general creation can click on the 'Source' option. This disables all other buttons and displays the content in its HTML format for direct editing.
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Finally, the Attachments tab allows Users to attach files (including .pdf, .jpg, .doc, and more) of interest or relevance to the article by upload. To attach one or more files, navigate to the 'Attachments' tab and click the 'Upload File(s)' button located on the Grid Toolbar above the 'Attachments' Grid.
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If an article has been marked as having errors, the original author or an Admin must edit and deselect the 'Errors' checkbox once corrections have been made. Until the 'Errors' checkbox is unchecked, the article will remain flagged as having an error in 'Articles.' Keep in mind that the 'Errors' field only shows up on existing article forms.
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