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The Service Desk tab provides a list of Service Desk Orders or Incidents that have been created for this Service. Incidents appear immediately when they are created, but Service Orders may not appear in this list until they are completed. Double-Click or select the Edit Selected Select the Service Desk option to open one of the associated Service Desk entries.
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When a related Service Desk Item to the Equipment becomes Service becomes Archived, the 
button will be disabled when it is selected, but the User will still be able to print the Archived record.