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All Service Desk items will eventually reach an "End State" are at which point the Service Desk item can no longer change States. These "End States" are indicated by the Service Desk item having a Status of Void, Denied, Finalized (only if the record does not have Charges for Billing), or Billed.
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For detailed information on creating and using Actions, please see the Actions wiki page.
Incidents
For detailed information on creating an Incident Request, please see the CustomerCenter Wiki page.
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For detailed information on creating a Quick Tick, please see the Quick Tick Wiki page. Quick Ticks are only ever made with a status of Finalized.
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