Page Comparison

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• 'User Details' - Provides relevant User information like User Name, Change Password link, User Role(s), Dept Hierarchy, Name, Phone, Email, and Address. There is also a log of the last 10 login attempts.
• 'Messages' - System messages generated by the Notifications and Escalations will appear here as well as any messages from running batch processes.
• 'Open Service Desk Item' - Any Service Desk items that are assigned to the User will appear here. These appear in five four groups; Requests, The first three are Service Rep, Workgroup, Assigned Actions and Assigned Workflow and can be clicked to automatically navigate to their respective sections in the My Service Desk space. The last is Assigned Requests, and when clicked on will automatically navigate to the Requests grid.
• 'News' - Provides the listing of all the News the Admin has determined was important for the User to know.
• 'Google' - Provides a Google Search bar that a User can quickly access and search for information using Google. Clicking 'Google Search' will open the search requested in a new tab.

There is an additional System Widget that DOES NOT appear by default. The following Widget is known to be a resource hog and may have an adverse effect on the speed of PCR-360 when viewing the Landing Page or  or Dashboard. For this reason, the 'Status' is set to Inactive by default, though it can be turned on.

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Widgets are available to the User on both the Landing Page and the 'Dashboard'. Widgets on the Landing Page should look identical to Widgets on the Dashboard. The main difference is that the Widgets on the Landing Page can be set to appear on the page by default by an Admin.

Open Service Desk Item Widget

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There are five four different types of messages that are displayed in the Open Service Desk Item widget:

1. You are the worker listed for ## Action(s) on one or more Service Desk Item(s). This message's detail comes from Main > Service Desk > Service Orders. This message indicates how many Actions you are assigned as a Worker for. Clicking this selection will open the Orders Grid.You are the CSR on # pending/hold Service Desk Item/Items This message's detail comes from Main > Service Desk > My Service Desk > Service Rep. This message indicates how many Service Desk Items you are listed as the Customer Service Representative for. Clicking this selection will open the My Service Desk: Service Rep Grid.
2. You are assigned as the worker for # Service Desk Workflow Item/Items This message's detail comes from Main > Service Desk > My Service Desk > Assigned Workflow. This message indicates how many Service Desk Items you are assigned as a Worker for. Clicking this selection will open the My Service Desk: Workgroup Grid.
3. One or more of your workgroups are assigned on # Service Desk Workflow Item/Items This message's detail comes from Main > Service Desk > My Service Desk > Workgroup. This message indicates how many Workflows you are assigned to are on Service Desk Items. Clicking this selection will open the My Service Desk: Assigned Workgroup Grid.
4. You have # open Inquiry Item/Items This message's detail comes from Main > Service Desk > Requests. This message indicates how many open Inquires you are assigned to. Clicking this selection will open the Requests Grid.

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