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Fields
Code
Required
Datatype is Hierarchical String.
The Import Process CANNOT UPDATE the Code.
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Datatype is String.
Default GLA
Datatype is Hierarchical String.
Default SLA Catalog
Datatype is Hierarchical String.
Default Incident SLA Catalog
Datatype is Hierarchical String.
Directory
Datatype is Boolean.
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Default value is Active [1].
Permitted Values are 1, FalseTrue, NoYes, or Inactive Active and set the Flag to False Active[01].
All other values enter as Active [1]Inactive.
Permitted GLA
Datatype is Hierarchical String.
Default value is blank.
The Permitted GLA values are GLAs that are appended to the list of GLA Permissions. Values can include NONE which removes all entries in the list and adds the 'Permit None' record or ALL which removes all entries in the list. Adding any GLA to the list removes the Permit None record. If you want to add several Permitted GLAs, they must each be on a separate line of the Import File.
Flags
APPEND_PERMITTED_GLA
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By default, the first time a Department Hierarchy is encountered in an Import File and a Permitted GLA is provided, the Permitted GLA list is cleared. Then, the provided value is added. After the first occurrence, the values are appended. If you want to append to the existing list without clearing it, the APPEND_PERMITTED_GLA flag should be set to True.
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