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Zero Calls

Menu location

Menu > Reporting > Bills/Calls > Zero/Low Calls

Users may want to be able to identify unused phone lines Phones or Authorization Codes over a period of time to control costs in large organizations. This can help locate infrastructure that is better used elsewhere. The Zero/Low Calls report makes this task as simple as possible.

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  1. Define a date range to search.
    1. Users can type in the range requested. Date Example
    2. A User use uses the selection feature. Simply click in the Date Range box to bring up a wide range of date options.
      Date Range Picker example
  2. Select the optional Service Host
  3. Define the Thresholds for Call Count and Duration of the Call.
    1. The Call Count Threshold allows a User to define what constitutes a low call volume
    2. The Duration Threshold allows a User to set all calls longer shorter than the Threshold, in seconds, to be ignored by the Report.
  4. Click the Generate Report button.
  5. When the Report is complete, the system will send the User the Report through the Messaging System.

Zero/Low Calls Report Details

The Zero/Low contains Report is generated as a CSV file containing Calls from Phone and Auth Authorization Code Services, and has the following information:

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