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New ServiceDesk Item Created
Purpose
This Notification will send a report of any items that are created. This is valid for all the different Service Desk items including Requests (Inquiry, Service Request, Incident Request), Estimates, Service Orders, Actions, Incidents, Projects, Problems, and Quick Ticks.
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The ##REQUESTOR_EMAIL## will send one email Notification to the Requestor Email Requestor Email assigned to the Service Desk item.
The ##SD_OWNER_EMAIL## will send a Notification to the Owner of the Service Desk item, either the Contact or the Department Hierarchy.
The ##CSR_EMAIL## placeholder will send an email to the Contact assigned in the Service Rep picker.
The ##COORDINATOR_EMAILS## placeholder will send an email to the Coordinators of the Department that are set in the Contact's record.
If these fields are not set in the Service Desk item when the item is created, then they will not be set in the Notification.
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