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When the appropriate boxes have been satisfactorily checked, click the Save button at the bottom of the 'Add Associations' form. The new Association will appear in the 'Associated Items' grid. Once the User saves the new Problem, the Problem will appear on the original Service Desk Projects grid.

Include Page
Create a Problem
Create a Problem

Resolving a Problem

Once all of the Incidents have been resolved on the Problem the User can select a Status of Complete to close the Problem. The User will be asked if the Problem's Resolution should be copied to the Incidents.

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