...
The 'Services' tab shows all the Services associated with the Contact.
The '360 View' button
opens the ''Service 360 View'' form for the selected Service.
The 'Create New Service' button
opens the ''Add New Service Order'' wizard form. This creates an 'Add' action for the Service on a new Service Order.
The 'Create Service Order' button
opens the ''Add New Service Order'' wizard form. The Type of Action depends on whether 'Charge' or 'Remove' is selected in the grid.
The 'Report Incident' button
opens the ''Add New Incident'' wizard form.
...
The 'Equipment' tab shows all the Equipment associated with the Contact.
The '360 View' button
opens the ''Manage Equipment 360 View'' form for the selected Equipment.
The 'Report Incident' button
opens the ''Add New Incident'' wizard form to create an Incident for the given piece of Equipment.
...
The 'Billing' tab shows all the Bills associated with the Contact.
The 'View Bill' button
opens the Bill from the given date range.
...
The User can click the 'Edit Selected' button
to edit the Service Desk item. The Service Desk form opens and is editable per the normal Service Desk rules.
...