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The Service Desk Bulk Update screen allows updating multiple Service Desk items at once. Existing User Defined Field values are deleted if the type is changed, and the process runs in the background as an Event. Admins receive a message when the Bulk Update finishes updating the items with a summary of those that are successful and those that fail.
Users may update Service Desk items by selecting them in the grid and clicking the
button, or click the
button if the Users wants to "Bulk Update All" items in the grid.
Note: Clicking Bulk Update All changes EVERY item in the grid. Most Users rarely use this option.
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When a User attempts to perform a Bulk Update, PCR-360 will prompt the User to confirm the number of records they are going to update. PCR-360 will not complete the Bulk Update until the number entered by the User matches the number of records that will be updated.
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Note: Bulk Updates are limited to 400 records, even though more records can be displayed on the screen. This is an unfortunate technical limitation within PCR-360.
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Due Date: Change the Due Date. The Due Date of Orders can only be changed if it is not being set by its children Actions .
SD Type: Convert the items to the selected Service Desk Type. Conversion of the SD Type triggers Events for the selected items and generates errors for invalid Updates.
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