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'Labor Time' requires the User to define a specific 'SD Item' on which the User worked. Once a Service Desk item is selected, the User is prompted to satisfy those required fields whose inputs are not defaulted by the 'SD Item' selection.
The If the User is a Manager of a Workgroup, the User must also define the 'Worker' – presumably the User themself – from from a list of items on the Workers/Contacts Grid.(
Note: This only applies if the current User is the Manager of a Workgroup. In which case, they can specify time worked for employees in their Workgroup. Otherwise, Users do not have the option of specifying a Worker.
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If the Workflow was completed during this entries time, check the Check the "Complete Workflow" checkbox to automatically automatically mark the Workflow as completed when this entry is saved.
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