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The application's namesake tool allows Users to locate search for an item (be it a Contact, Location, piece of Equipment, Service, etc.) and view a comprehensive representation of how the item relates to the other items in the system. 360 View is much more than a typical search engine. It's a powerful tool that helps Users understand precisely how their data and resources interact within their organization.
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The 360 View search brings up all matching records in the tab appropriate to the data type. Valid data types are 'Contacts', 'Dept. Hierarchy', 'Equipment', 'Locations', 'Cables', 'Phone Services', 'Data Services', 'Backbone Services', 'Auth Code Services', 'Trunk Services', and 'Other Services' and looks like the following image:
If a search matches a data type, a tab appears with a label to indicate how many records of a given data type matched the search. A User can then click a tab to see a Grid with all matching records. Records that are searched are data type specific. The following is a list of what matching records match by data type:
Data Type | Columns Searched |
|---|---|
Contacts | Last Name, First Name, Primary Phone, Primary Email, and Customer Number |
Dept. Hierarchy | Name, and Code |
Equipment | Asset Tag, Serial Number, Equipment ID, Catalog Part Number, and Catalog Description |
Locations | Location Name, and Location Building ID (not the parent building) |
Cables | Cable Name, From Location Path and Equipment ID, and To Location Path and Equipment ID |
Phone Services | Formatted Service ID, and List of Formatted Soft Numbers |
Data Services | Formatted Service ID |
Backbone Services | Formatted Service ID |
Auth Code Services | Formatted Service ID |
Trunk Services | Formatted Service ID |
Other Services | Formatted Service ID |
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When a 360 View form is opened a User can move between records by closing the record and opening a new one. However, an easier option might be the 
button or the 
button. Clicking either button steps the currently viewed record by one so the User doesn't need to individually close and open every record they wish to view. The following is an example of the 'Service 360 View' form:
Change Order
If a User is viewing a Service Data type in the 360 View, it can be convenient to modify a Service from the search without having to locate it elsewhere in PCR-360. For this, the 
button is provided which opens an 'Add New Service Order' form.
The 'Change Order' button can be found on 360 Views for the following data types: 'Phone Services', 'Data Services', 'Backbone Services', 'Auth Code Services', 'Trunk Services', and 'Other Services'.
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A quick search of an item can sometimes be the quickest way to locate it for Incident reporting to the Service Desk. The 
button opens a an 'Add New Incident' form. The Incident button can be found on 360 Views for the following data types: 'Phone Services', 'Data Services', 'Backbone Services', 'Auth Code Services', 'Trunk Services', and 'Other Services'.
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