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  1. Define a date range to search.
    1. Users can type in the range requested. Date Example
    2. A User uses the selection feature. Simply click in the Date Range box to bring up a wide range of date options.
      Date Range Picker example
  2. Select the optional Service Host
  3. Define the Thresholds for Call Count and Duration of the Call.
    1. The Call Count Threshold allows a User to define what constitutes a low call volume
    2. The Duration Threshold allows a User to set all calls shorter than the Threshold, in seconds, to be ignored by the Report.
  4. Click the Generate Report button.
  5. When the Report is complete, the system will send the User the Report through the Messaging System.

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