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Comment: Scroll Health Check: The link has been rewritten to its master page by check 'P16'.

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PCR-360 allows for Admin Users to track organization holidays. The holiday specification is used in Service Desk for Workflow Scheduling purposes. When the system populates the Due Date fields based on an SLA , it counts the number of work hours starting when the SD item is created. However, it skips any weekends and any holidays added in this grid.

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Admin Users can edit holidays by double-clicking on any item on the Holidays grid, or select an item and click the 'Edit Selected' Image Removed Image Added button located immediately above the grid.

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